What’s your return policy?Updated 4 months ago

Returns & Refunds — Store of Purchase or Dispatch

All returns and refunds must be made to the store of purchase or dispatch.
Items cannot be returned to a different SportsPower store.

Change of Mind Returns

In-store purchases

As each SportsPower store is independently owned and operated, change-of-mind returns are subject to the policies of the individual store.

• Returns must be made to the original store of purchase

• The store team will advise whether they can offer a store credit, exchange, or refund, in line with their policy

• Returns cannot be processed at a different SportsPower store

For any questions regarding an in-store return, please contact the store where the original purchase was made.

Online purchases

If your online purchase isn’t quite right, you may return it for a refund, subject to the conditions below.

Please note:

• Exchanges are not available for online orders

• If you require a different size or style, a new order must be placed

Eligibility requirements

To qualify for a refund:

• Return period: Items must be returned within 14 days of receiving your order

• Condition: Items must be unused, in new condition, with original tags attached

• Packaging: All original packaging, including boxes, manuals, warranty cards, and instructions, must be included

• Packaging condition: If original packaging is damaged, the item may not be eligible for a refund

If your order was dispatched from multiple stores, each item must be returned to its allocated dispatch store, which may require multiple return parcels.

Return shipping costs are the customer’s responsibility. We recommend using a trackable shipping service to ensure your return is received safely.

Once the store receives and assesses the returned item for resale, a refund will be issued to the original payment method.
Refunds cover the cost of the item only and do not include original delivery charges.

Faulty Items (In-Store & Online)

SportsPower adheres to Australian Consumer Law (ACL) as outlined by the ACCC regarding faulty products.

Online purchases

If you believe an online purchase is faulty or significantly differs from the description, please contact Customer Support via the SportsPower Help Centre:

https://www.sportspower.com.au/pages/help

Our team will guide you through the next steps and coordinate with the relevant store where required.

In-store purchases

For items purchased in store, please return to or contact the store where the item was purchased.

Assessment process

Initial assessment
Some faults can be assessed by store teams. In many cases, the product may need to be sent to the manufacturer or supplier for specialised assessment. This process may take some time.

Outcome
If your product is deemed faulty, you may be offered one of the following remedies, in line with Australian Consumer Law:

• A replacement product

• Repair of the product

• A refund, including the cost of the goods and any reasonable return shipping costs incurred