The product I bought is damaged. What should I do?Updated 4 months ago

Faulty Items (In-Store & Online)

SportsPower adheres to Australian Consumer Law (ACL) as outlined by the ACCC regarding returns and remedies for faulty products.

If you believe an item you have purchased is faulty or significantly differs from the description, the correct next step depends on how the item was purchased.

Online purchases

For online orders, please contact our customer support team via the SportsPower Help Centre:

https://www.sportspower.com.au/pages/help

Online support can assist with next steps and coordinate the assessment process where required.

In-store purchases

For items purchased in store, please return to or contact the store where the item was purchased.
Each SportsPower store is independently owned and operated and manages in-store assessments directly.

To avoid delays, please use one contact method only (either the Help Centre or the store), rather than contacting multiple channels at the same time.

Assessment process

Initial assessment
Store teams can assess some faults directly. In many cases, the product may need to be sent to the manufacturer or supplier for specialised assessment. This process can take time, depending on the product and supplier.

The store or support team will keep you informed of the next steps during the assessment process.

Outcome
If your product is deemed faulty, you may be offered one of the following remedies, in line with Australian Consumer Law:

• A replacement product

• Repair of the product

• A refund, including the cost of the goods and any reasonable return shipping costs incurred