What should I do if I receive a damaged product?Updated 4 months ago
Faulty Items (In-Store & Online)
SportsPower adheres to Australian Consumer Law (ACL) as outlined by the ACCC regarding returns and remedies for faulty products.
If you believe an item you have purchased is faulty or significantly differs from the description, the correct next step depends on how the item was purchased.
Online purchases
For online orders, please contact our Customer Support Team via the SportsPower Help Centre:
https://www.sportspower.com.au/pages/help
Our team will guide you through the next steps and coordinate the assessment with the relevant store where required.
In-store purchases
For items purchased in store, please return to or contact the SportsPower store where the purchase was made.
Each SportsPower store is independently owned and operated and manages in-store assessments directly.
To avoid delays, please use one contact method only and do not contact multiple stores or channels at the same time.
Assessment process
Initial assessment
Store teams can assess some faults directly. In many cases, the product may need to be sent to the manufacturer or supplier for specialised assessment. This process may take some time, depending on the product and supplier.
Outcome
If your product is deemed faulty, you may be offered one of the following remedies, in line with Australian Consumer Law:
A replacement product
Repair of the product
A refund, including the cost of the goods and any reasonable return shipping costs incurred